Returns & Exchanges

We want you to love your Veda Stretch pieces. To keep things simple, you never have to send anything back. This page summarises our Refund Policy.

Wrong size or not quite right (30 days)

Within 30 days of delivery, you can choose one of the following:

• One free size exchange: we send you the same item in your new size at no cost, or
• Store credit for the full price you paid for the item, to use on anything in our store.

No return shipping is needed. Keep, gift or donate the original. One exchange or store credit per item. Items bought on final sale or with a discount over 50% are not eligible.

Damaged, defective or wrong item (7 days)

If your order arrives damaged, defective, misprinted or not what you ordered, email us within 7 days of delivery with your order number and a clear photo. We'll send a free replacement or a full refund to your original payment method, your choice. Nothing needs to be returned.

Lost or undelivered orders

If your order hasn't arrived within 20 business days of dispatch, email us and we'll reship it or refund you in full.

How to request an exchange, credit or refund

• Email us with your order number.
• Tell us what you'd like (new size, store credit, replacement or refund) and add a photo if the item is damaged or defective.
• We reply within 1–2 business days. Approved refunds go back to your original payment method and usually show within 5–10 business days.

Choosing your size

Every product lists its own measurements, and our size guide shows you how to measure. Unsure between two sizes? Email us before ordering and we'll help.

Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, before we start preparing them.

This policy does not affect any statutory rights you may have under the consumer laws of your country.